Ensuring quality from start to finish

Our service delivery quality framework plays a crucial role in ensuring noise-free delivery for client processes across the operations lifecycle. Our framework provides us with the ability to deliver at speed and scale and meet business goals. Our processes enterprise-wide are geared up to respond to challenges and opportunities as and when they arise – whether it’s disruption, competition, or change in customer expectations.

Driving excellence with our service delivery framework

Our service delivery quality framework allows us to measure process maturity and drive excellence. With each phase of the engagement lifecycle bringing in a unique set of challenges, our framework has consistently evolved to address changing business dynamics. To drive predictability in our service delivery, we have adopted a three-phase approach to execute quality at every stage.

• Excellence in Design – Drive effectiveness during the design phase
• Excellence in Transition – Enhance client experience during the transition and early stage of operation
• Excellence in Delivery – Ensure stability and transform business processes